At Leghari General Trading, we aim to maintain clear and professional communication with our customers and business partners.
This policy explains how refund, return, replacement, and order-related requests may be handled for products supplied by our business.
Return or exchange requests are assessed according to the product type, condition, agreed sales terms, and applicable laws.
Before returning any goods, customers should contact us for instructions and obtain confirmation of the return arrangements.
Products must not be returned without prior authorization, unless otherwise required by applicable law.
If goods arrive damaged, defective, or different from the agreed order, please contact us as soon as reasonably possible.
Include the following information in your email:
We will review the request and discuss an appropriate resolution, which may include a replacement, refund, repair, or another solution, depending on the circumstances and applicable law.
Refund requests are reviewed individually, taking into account the purchase agreement, product condition, delivery status, and any applicable legal requirements.
Where a refund is approved, we will communicate the refund amount, method, and expected processing arrangements.
Nothing in this policy limits any mandatory refund or consumer rights available under applicable law.
Certain products may be unsuitable for return because of their nature, customization, condition, or applicable safety and hygiene requirements.
Any restrictions will be communicated where appropriate and will remain subject to applicable law. No exclusion will override a mandatory legal right.
Requests to cancel an order should be submitted as soon as possible.
Cancellation may depend on whether an order has been processed, prepared for shipment, dispatched, or specially sourced. Any applicable cancellation charges or refund arrangements will be determined by the agreed sales terms and applicable law.
Responsibility for return shipping, collection, and related costs will depend on the reason for the return, the agreed sales terms, and applicable law.
We will communicate the applicable arrangements when reviewing a return request.
Once a refund or return request has been reviewed and approved, we will provide information about the next steps.
The time required for funds to appear in an account may depend on the payment provider, bank, and payment method used.
For wholesale, bulk supply, import and export, and other business-to-business transactions, product specifications, inspection requirements, delivery arrangements, cancellation terms, and refund conditions should be agreed upon in writing before the order is finalized.
Any separate written agreement will apply alongside mandatory legal requirements.
For refund, return, replacement, or cancellation inquiries, please contact us by email.
Leghari General Trading
Email: [email protected]
Website: https://legharigeneraltrading.com
Business market: United Arab Emirates (UAE)
Please include your order or invoice reference and a clear description of your request so that we can review it efficiently.
